Refund and Cancellation Policy
Effective Date: October 19, 2026
At Keepsake Floral, Inc., every keepsake is individually created to preserve meaningful flowers and memories. Because our preservation services and keepsakes are customized for each client, we maintain the following refund and cancellation policies.
Deposits and Cancellations
A nonrefundable, nontransferable deposit of $250 is required to reserve our preservation services and begin the order process. This deposit is applied toward the final price of your keepsake.
If you cancel your order before or after your flowers arrive at Keepsake Floral, your deposit will not be refunded or transferred to another order.
Custom Orders and Final Sales
Following your personalized design consultation, Keepsake Floral will provide an invoice reflecting your selected keepsake, design options, and applicable charges.
Once your order is finalized, approved, and paid, it enters our custom production process.
Because each keepsake is created specifically for the customer, all finalized orders are considered final sales and are not eligible for cancellation or refunds due to a change of mind.
Keepsake Floral may, at its discretion, consider an exception based on the circumstances, the stage of production, and the work and expenses already incurred. Any exception must be approved by Keepsake Floral and does not establish an ongoing right to a refund.
Nothing in this policy limits any rights or remedies that cannot legally be excluded.
Flowers Submitted for Preservation
Flowers received by Keepsake Floral are processed using specialized preservation methods that may include disassembly, dehydration, color restoration, and other irreversible treatments.
Because of the nature of this process, flowers submitted for preservation are not returned to the customer, including when an order is cancelled.
Flowers or floral materials that are not incorporated into the finished keepsake will not be returned.
Customers should carefully consider their decision before submitting flowers for preservation, particularly when the flowers have significant sentimental value.
Changes to Completed Keepsakes
Each Keepsake Floral creation is individually designed and handcrafted according to the customer’s approved selections.
Once a keepsake has been completed and delivered, any customer-requested changes, alterations, or modifications may result in additional charges for materials, labor, and shipping.
Customers should contact Keepsake Floral to discuss the feasibility and cost of any requested alterations.
Damaged or Incorrect Orders
Keepsake Floral takes great care in creating, inspecting, packaging, and shipping each finished keepsake.
If your keepsake arrives damaged or you believe there is an error with your order, please contact us within 10 days of receiving your keepsake.
When reporting a concern, please provide your name, order information, a description of the issue, and photographs showing the condition of the keepsake and packaging, when applicable.
Keepsake Floral will review the circumstances and determine an appropriate resolution, which may include repair, correction, replacement, or another remedy as appropriate.
Customer-requested design changes, natural variations in preserved flowers, and damage occurring after delivery are not automatically considered defects.
Nothing in this policy limits rights or remedies available under applicable law.
Contact Us
If you have questions about cancellations, refunds, or concerns with your completed keepsake, please contact:
Keepsake Floral, Inc.
750 Clay Street, Suite B
Winter Park, FL 32789
Email: [email protected]
Phone: 1-800-616-KEEP (5337)
Website: www.keepsakefloral.com
We encourage customers to contact our team promptly with any questions or concerns so we can review their individual circumstances.