Shipping and Delivery Policy
Effective Date: October 19, 2026
At Keepsake Floral, Inc., we understand that the flowers entrusted to us often hold irreplaceable memories. We are committed to providing clear shipping instructions and handling each arrangement with care.
This Shipping & Delivery Policy explains the procedures, responsibilities, and expectations associated with sending flowers to our preservation studio and receiving completed keepsakes.
Please review this policy along with our shipping instructions, Terms & Conditions, and Customer Preservation Agreement before sending your flowers.
Shipping Fresh Flowers to Keepsake Floral
Fresh flowers should be shipped to Keepsake Floral as soon as possible following the event to help preserve their condition.
Unless otherwise arranged with our team, flowers should be shipped using an overnight delivery service and packaged according to our published flower shipping instructions.
Customers should carefully follow our packing recommendations, as improper packaging, excessive moisture, extreme temperatures, and shipping delays may affect the condition of their flowers.
Keepsake Floral accepts incoming flower shipments according to our designated receiving schedule. Customers should follow the shipping dates and delivery instructions provided by our team to avoid deliveries when our studio is closed.
Please refer to our website’s flower shipping instructions for detailed packing guidance.
Customer-Arranged Shipping
Customers who elect to arrange their own flower shipment are responsible for selecting an appropriate shipping carrier, purchasing the shipping service, packaging their flowers correctly, and ensuring delivery to Keepsake Floral.
We strongly recommend overnight shipping to minimize the time flowers spend in transit.
Customers are responsible for shipping charges and any additional services they select, including optional insurance or special delivery arrangements.
Keepsake Floral is not responsible for delays, loss, or damage occurring while flowers are in transit to our studio, except where responsibility is required by applicable law.
Customers should retain their shipping confirmation and tracking information until delivery has been confirmed.
Prepaid Shipping Labels
Keepsake Floral offers prepaid shipping labels as an optional service for customers who prefer assistance arranging shipment of their flowers.
Prepaid labels are subject to the shipping services, dates, and conditions specified at the time of purchase.
Customers remain responsible for properly preparing and packaging their flowers, following the provided shipping instructions, and delivering their package to the designated carrier within the required timeframe.
The purchase of a prepaid shipping label does not guarantee delivery by a particular time or eliminate the possibility of carrier delays or damage.
Customers should contact Keepsake Floral promptly if they encounter difficulties using their prepaid shipping label or experience a shipping-related issue.
Floral Express Kits
Keepsake Floral offers Floral Express Kits to help customers prepare their flowers for shipment to our preservation studio.
Floral Express Kits may be purchased separately or in combination with prepaid shipping labels, depending on the options available when placing an order.
Kit availability, pricing, and shipping arrangements may vary based on the customer’s event date and the amount of advance notice provided.
Customers are responsible for following the instructions included with their Floral Express Kit and shipping their flowers within the recommended timeframe.
A Flora; Express Kit is intended to assist with proper packaging but cannot guarantee that flowers will arrive without deterioration or damage.
Customers with questions about kit availability or shipping deadlines should contact Keepsake Floral before placing their order.
Local Flower Drop-Offs
Customers located near our Winter Park, Florida studio may arrange to deliver their flowers directly to Keepsake Floral instead of shipping them.
Flower drop-offs must be coordinated with our team in advance to ensure that staff members are available to receive the arrangement.
Customers are responsible for transporting their flowers safely and maintaining their condition until they are received by Keepsake Floral.
Please do not leave flowers outside our facility or deliver them without prior arrangements.
Our studio is located at:
Keepsake Floral, Inc.
750 Clay Street, Suite B
Winter Park, FL 32789
Please contact our team to confirm drop-off availability and instructions.
Disney Resort Flower Pickups
Keepsake Floral offers a flower pickup service for eligible customers staying at participating Walt Disney World Resort-area accommodations.
This service must be arranged in advance and is subject to availability, scheduling requirements, and applicable pickup fees.
Customers are responsible for following the pickup instructions provided by Keepsake Floral and coordinating any necessary arrangements with their resort.
Pickup arrangements may vary depending on the resort, event schedule, and location.
Customers should contact Keepsake Floral before their event to confirm eligibility, availability, pricing, and pickup procedures.
Shipping Risks, Delays, and Flower Condition
Fresh flowers are delicate, perishable materials that may deteriorate during transportation, even when properly packaged and shipped using expedited delivery services.
Factors such as temperature, weather, carrier handling, transit delays, and the condition of the flowers before shipment may affect their appearance and suitability for preservation.
Keepsake Floral is not responsible for damage, loss, deterioration, or delays occurring before flowers are received at our facility, except to the extent required by applicable law.
If flowers arrive in poor condition, our team will evaluate the available preservation options. Depending on their condition, certain flowers may require additional restoration or replacement with professionally preserved real flowers.
Additional charges may apply for replacement flowers or specialized restoration services. These options will be discussed with the customer as appropriate.
Preservation and Production Timelines
Keepsake Floral’s standard completion timeframe is approximately 16–20 weeks, although actual completion times may vary depending on the complexity of the keepsake, flower condition, design requirements, and production scheduling.
The estimated timeframe generally begins after final payment, required design approvals, and all necessary materials have been received.
Completion dates are estimates rather than guarantees unless a specific deadline has been expressly agreed to in writing.
Rush production services may be available for an additional charge, subject to scheduling and availability.
Customers requiring their keepsake by a particular date should notify Keepsake Floral as early as possible to discuss available options.
Keepsake Floral will make reasonable efforts to communicate significant changes to anticipated completion times.
Shipping Completed Keepsakes
Once a keepsake has been completed and passed our final quality inspection, Keepsake Floral will arrange shipment to the delivery address provided by the customer.
Each keepsake is carefully packaged using materials appropriate for its size, design, and construction.
Customers are responsible for providing accurate shipping information and notifying Keepsake Floral of any address changes before their keepsake is shipped.
Shipping charges, delivery methods, and any additional services will be determined according to the customer’s order and delivery destination.
Once a shipment has been arranged, customers may receive tracking information to monitor its delivery.
Delivery dates provided by shipping carriers are estimates and may be affected by circumstances outside Keepsake Floral’s control.
Damaged, Lost, or Delayed Keepsake Shipments
Keepsake Floral takes care to inspect and securely package each completed keepsake before shipment.
Customers should inspect their package and keepsake promptly upon delivery.
If a completed keepsake arrives damaged, or if there is a suspected shipping-related issue, please contact Keepsake Floral within 10 days of receiving the shipment.
When reporting damage, customers should provide their order information, photographs of the damaged keepsake, and photographs of the exterior and interior packaging when available.
Please retain all original packaging materials until the issue has been reviewed, as these may be necessary for a shipping claim.
Keepsake Floral will review reported concerns and determine an appropriate resolution based on the circumstances, which may include repair, replacement, or another applicable remedy.
If a shipment is lost or significantly delayed, customers should contact Keepsake Floral so we can assist with reviewing the shipment status and any available carrier claim procedures.
Nothing in this policy limits rights or remedies provided by applicable law.
International Shipping
International delivery of completed keepsakes may be available upon request, subject to destination restrictions, carrier availability, and applicable shipping regulations.
Additional shipping charges may apply to international orders.
Customers receiving keepsakes outside the United States are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country, unless otherwise agreed in writing.
International delivery times may vary due to customs processing, carrier schedules, and other circumstances beyond Keepsake Floral’s control.
Customers should contact our team before finalizing an international delivery arrangement to confirm availability and estimated shipping costs.
Contact Information
If you have questions about shipping your flowers, arranging a local drop-off, scheduling a Disney resort pickup, or receiving your completed keepsake, please contact us:
Keepsake Floral, Inc.
750 Clay Street, Suite B
Winter Park, FL 32789
Email: [email protected]
Phone: 1-800-616-KEEP (5337)
Website: www.keepsakefloral.com
Our team is happy to help customers understand the shipping options and procedures available for their preservation orders.