Your signature on this agreement serves as your consent to allow Keepsake Floral, Inc. (KFI) designers to create your keepsake using their best judgment and discretion based on your selections. Because keepsake creation is custom work, all sales are final. Once your keepsake has been completed and delivered, any changes or alterations you may desire shall be charged to you including the cost of materials, labor and shipping.

The manner in which you handle and ship your flowers, as well as the condition of the flowers themselves, affects the quality of your keepsake. Therefore, KFI will not assume liability for any damages to your flowers prior to their arrival at our facility. All costs associated with shipment of flowers will be the responsibility of the client. Please be advised that some flowers may deepen in color or change color significantly during the preservation process, an unavoidable, yet normal reaction caused by the extraction of water from the blooms.

When you place your order, a non-refundable, non-transferable deposit is required to begin processing your flowers. Orders cancelled either before or after the flowers have been received at KFI will be suject to forfeiture of the entire deposit. By placing your deposit with Keepsake Floral and / or by accepting the terms of this agreement, you agree to receive text messages from Keepsake Floral. 

Each client must conduct a design consultation via telephone with a KFI designer.  Failure to complete this design consultation within four weeks after flower receipt at KFI will result in a flower storage fee of $50 per month for up to six weeks, and said order will be subject to cancellation (resulting in forfeiture of deposit and disposal of flowers) at that time.  KFI reserves the right to charge an excess appointment fee of $50 per appointment in the event that a client requires more than one design consultation appointment session or in the event that a client does not keep his or her set appointment without cancelling at least  24hours in advance.

After the design consultation is complete, an invoice will be generated and sent to you (the client), payable within 10 days.  Final payment must be receive before KFI will begin the design phase of the keepsake order.  All balances not paid within 10 days of the final invoice date will be assessed an initial late fee of $50 and subsequent monthly late fees thereafter until the account balance (including all late fees) is paid in full.  All balances not paid in full within 90 days of the final invoice date shall be deemed overdue and will be subject to immediate collection of cancellation by KFI or a representative thereof.  Any outstanding items necessary for the production of your keepsake are due to KFI within 10 days of the date of your design consultation.  A monthly storage / late fee of $50 will be assessed for each account if these items are not received on time.

Each client must sign and submit this agreement, as well as a photograph of the florals being preserved by KFI from the day of the event.  All elements to be used in the keepsake design(s) must be received at KFI before the keepsake design will begin and in order to avoid storage or late fees.  It may take up to 24 weeks or more after receipt of balance payment, all necessary elements and signed agreement before your keepsake(s) is completed.

All shipments are F.O.B. seller and are subject to government regulation. Keepsakes that are to be delivered outside the United States will also be subject to additional shipping charges which will be assessed on the final invoice.  Clients whose keepsakes are being delivered to an international address should be prepared to pay fees and / or duty charges (which may be imposed by the government of the shipment destination) upon delivery.  KFI requires that a customer report any problems with a completed and delivered keepsake within 10 days of the client’s receipt of the keepsake. The cost of correcting any problems reported after this time period will be borne by the purchaser. Any checks returned unpaid by client’s bank will be subject to a $60 charge.

If it is necessary for a keepsake to be completed by a special date, you must alert Keepsake Floral, Inc. at the time of the initial order placement. If such a date / deadline requires the keepsake completion earlier than the normal 20 – 24 week completion time, a rush charge may be assessed to your final invoice. A professional fee may be assessed for accounts requiring an excessive number of design consultations in order to finalize an order.

Since your bouquet or arrangement has probably experienced some wear by the time it is received by KFI, some flowers may require replacement (complete or partial blooms). Added cost of replacement flowers will be charged to the client. KFI reserves the right to replace flowers and greenery as necessary. As part of the standard preservation process, KFI will completely disassemble each bouquet, dissect flowers as necessary and utilize color-enhancement or floral painting of the flowers prior to their placement within the keepsake display. Flowers that are preserved by KFI, but are not used within a keepsake, will not be returned to the client.

KFI reserves the right to utilize photography or videography of any and all completed keepsakes for publicity and / or marketing purposes. Signature on this agreement allows Keepsake Floral, Inc. to utilize your keepsake in photography or videography expressly for the publicity or marketing of KFI’s services and products.

Due to the fact that flowers are very fragile and require special handling even prior to KFI’s acquisition, KFI’s liability is limited to: up to 100% refund of initial deposit. This agreement will be governed by the laws of Florida and venue for any dispute will be in Orange County, Florida. In any dispute, the prevailing party will be entitled to recover fees and costs.  I have read and accept the terms of the above agreement.